Build 9.4.2
OK...it's not really credit card processing. We use a unique gift card processing system that goes from Point of Sales clients in our network out to the internet to confirm confirm and alter values on that account.
We've been battling random latency on ONLY that functionality at our facility. Credit cards and everything else to the same server is happy and all ping and trace routes appear to be happy...so happy connection.
After turning off modules one by one I determined that that Virus Blocker Lite is what is causing the intermittent issue (about 30% of process attempts have latency in the 45 second range).
The POS call out to the server via this URL: http://ecommerce.xxxxxxx.com/wp.dll?...ch:process.ips
The linked screenshot of the WEB EVENT LOG shows mention and the URLs to the server but I have no idea why there are several "unknown" in the VIRUS NAME field.
SEE: http://www.screencast.com/t/OtB4WwG6a
I placed a FIREWALL rule to pass all traffic TOO and FROM the server IP but still see the random latency issue.
1. Any idea why this may be happening?
2. What does the WEB EVENT LOG tell me about the web scans of the https request?
3. How could I correct this issue so I can continue to use Virus Blocker Light?
4. What other info can I provide to help answer any questions?
Thanks.
Shawn
OK...it's not really credit card processing. We use a unique gift card processing system that goes from Point of Sales clients in our network out to the internet to confirm confirm and alter values on that account.
We've been battling random latency on ONLY that functionality at our facility. Credit cards and everything else to the same server is happy and all ping and trace routes appear to be happy...so happy connection.
After turning off modules one by one I determined that that Virus Blocker Lite is what is causing the intermittent issue (about 30% of process attempts have latency in the 45 second range).
The POS call out to the server via this URL: http://ecommerce.xxxxxxx.com/wp.dll?...ch:process.ips
The linked screenshot of the WEB EVENT LOG shows mention and the URLs to the server but I have no idea why there are several "unknown" in the VIRUS NAME field.
SEE: http://www.screencast.com/t/OtB4WwG6a
I placed a FIREWALL rule to pass all traffic TOO and FROM the server IP but still see the random latency issue.
1. Any idea why this may be happening?
2. What does the WEB EVENT LOG tell me about the web scans of the https request?
3. How could I correct this issue so I can continue to use Virus Blocker Light?
4. What other info can I provide to help answer any questions?
Thanks.
Shawn