Running with a free edition of Untangle to handle my personal network and had reports working fine. Then I realized I hadn't been receiving them (I DO get my quarantine reports). So I tried to view them manually and realized the report data was nearly 3 months old! So I tried generating them. The "Please wait ... Generating today's reports... This may take a few minutes" runs for a minute or few and then it says "Warning ... An error has occurred: A report process is already running. Please try again later." (Bold / coloring is my accenting the error message). ("Details" of the error message are below)
I have tried:
While not a linux expert, I suspect there's a file there that isn't being deleted that should be and causing a process to hang... well, maybe... but I could see something like that happening... how can reset reporting ENTIRELY because the add/remove didn't work.
Details:
Exception name: java.lang.Exception: A reports process is already running. Please try again later.
Exception code: 490
Exception message: A reports process is already running. Please try again later.
Exception java stack: java.lang.Exception: A reports process is already running. Please try again later.
at com.untangle.node.reporting.ReportingNodeImpl.runDailyReport(ReportingNodeImpl.java:162)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at org.jabsorb.JSONRPCBridge.call(JSONRPCBridge.java:665)
at org.jabsorb.JSONRPCServlet.service(JSONRPCServlet.java:274)
at com.untangle.uvm.webui.jabsorb.UtJsonRpcServlet.service(UtJsonRpcServlet.java:109)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at com.untangle.uvm.util.AdministrationValve.invoke(AdministrationValve.java:46)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.ajp.AjpNioProcessor.process(AjpNioProcessor.java:184)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:603)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1721)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1679)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:722)
Exception js stack: @http://10.x.y.1/jsonrpc/jsonrpc.js?s=1400529096:467:1
Build: 10.2.0~svn20140519r37786release10.2-1squeeze
Timestamp: Wed Jun 25 2014 13:45:51 GMT-0400 (Eastern Standard Time)
I have tried:
- removing the reports module and re-adding,
- Upgrading Untangle (I had been at 10.1 and am current as of less than a week ago), and
- the machine has been rebooted at least twice over the months.
While not a linux expert, I suspect there's a file there that isn't being deleted that should be and causing a process to hang... well, maybe... but I could see something like that happening... how can reset reporting ENTIRELY because the add/remove didn't work.
Details:
Exception name: java.lang.Exception: A reports process is already running. Please try again later.
Exception code: 490
Exception message: A reports process is already running. Please try again later.
Exception java stack: java.lang.Exception: A reports process is already running. Please try again later.
at com.untangle.node.reporting.ReportingNodeImpl.runDailyReport(ReportingNodeImpl.java:162)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:601)
at org.jabsorb.JSONRPCBridge.call(JSONRPCBridge.java:665)
at org.jabsorb.JSONRPCServlet.service(JSONRPCServlet.java:274)
at com.untangle.uvm.webui.jabsorb.UtJsonRpcServlet.service(UtJsonRpcServlet.java:109)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at com.untangle.uvm.util.AdministrationValve.invoke(AdministrationValve.java:46)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:100)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.ajp.AjpNioProcessor.process(AjpNioProcessor.java:184)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:603)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1721)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1679)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:722)
Exception js stack: @http://10.x.y.1/jsonrpc/jsonrpc.js?s=1400529096:467:1
Build: 10.2.0~svn20140519r37786release10.2-1squeeze
Timestamp: Wed Jun 25 2014 13:45:51 GMT-0400 (Eastern Standard Time)